Terms & Conditions

The owner of the web site shop.vkn.hr is LAGER ltd, Obala pape Ivana Pavla II 29, HR-20000 Dubrovnik, Croatia, EU VAT ID HR94312560841.

The conditions written here define the purchase on the website shop.vkn.hr. The seller is LAGER ltd, an official distributor of Vikan A/S Denmark. The customer is every visitor of this website who puts the product or products in the cart and makes a payment by one of the offered payment methods. At this web shop, it is possible to purchase all products that are on the Seller’s website.

Currency and prices

Currency in which prices are stated is EURO (€). All product and delivery prices include VAT (25%)

Ordering

Ordering products is possible without a time limit, 24 hours a day, 7 days a week. All products are ordered through the web shop electronically. The seller will deliver all products immediately, and in the event of a temporary shortage of stock, the buyer will be notified in writing (by e-mail) of the delivery time of items that are not in stock or by phone.

Outlet

The Outlet section contains all products that are at a special discount for sale. Outlet items are fully functional, error-free, but are available in limited quantities. These are items that have received their improved version and have outphased production.

Payment

Payment can be made by the buyer in several ways depending on the country to which delivery is expected:

1. via payment gateway with the following cards:

Credit card payment

2. Direct bank transfer

Customer protection

All electronic communication between the customer and the website is ensured by SSL data encryption. MyPos online payment system uses the highest standards of data protection and privacy. When paying, the system is additionally secured with 3D secure protection. Customer credit card numbers are not stored on any server or recorded permanently in any way.

Delivery

Delivery will be made by GLS or DPD depending on final delivery destination. Delivery time is from 2-10 working days depending on final delivery destination.

CountryPriceDelivery time
Croatia4,65 € for orders below 130,00€1-2 workig days
EUdepending on final delivery destination2-5 working days (for some items 10-15 working days)
GLS

Guarantee of data confidentiality and privacy

LAGER ltd guarantees the privacy of all customer data, without exception. Information provided by customers to LAGER ltd when purchased in this web shop, are exclusively used for order processing and valid delivery, and will never be given to a third party for inspection, be the subject of sale or misuse. Any customer at any time may request partial or complete deletion of their data, which will be done promptly in accordance with the positive legal regulations of the Republic of Croatia, EU and the Data Protection Regulations.

Customer complaints

In accordance with the Consumer Protection Act, we inform consumers that they can submit a complaint about the quality of our services or products in writing to the address: LAGER ltd, Obala pape Ivana Pavla II 29, HR-20000 Dubrovnik, Croatia or by email: info@lager.hr We will respond to your complaint in accordance with the regulations no later than 15 days from the date of receipt of the complaint.

Returns

The return of purchased products can be made by delivery at the expense of the buyer to the address LAGER ltd, Obala pape Ivana Pavla II 29, HR-20000 Dubrovnik, Croatia within 14 days of receipt of the order. Only unused products in the original packaging can be returned (can be opened). When returning the goods, it is obligatory to enclose an invoice, a copy of the invoice or a printout of the order.

Product quality claim

Product quality complaint can be sent via e-mail: shop@vkn.hr with an indication of which item is being faulty and the reason for the complaint. As soon as possible, and no later than 7 days from the moment of receipt of the complaint, we will take over the complaint and put it in the process of resolving.

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